The following letter is from Denise...
As many of you know, the Whimsy Stamps Online Store has been offline for the past few days, as we have been upgrading our hosting server to support all of our great customers, and the increased demand we have been experiencing over the past few months. Please accept our sincerest apology for any inconvenience this has caused you. We greatly appreciate your patience and support.
Our tech support team has been feverishly working to make the transition, but an issue that occurred with our store during the transition has forced us to do a full restore of our database. The good news is they will be able to get us back online - the bad news is it may take as many as 7 to 10 days to do so. Again, we apologize for the inconvenience and promise that while we may not be online, we are still working to serve our customers.
All orders placed before the server switch have been shipped and/or are pending shipment. We are waiting on custom orders which should be here on Friday, September 17th. Those orders will be shipped immediately. If you have ordered digital stamp products and you did not have access to retrieve those files, please email us at firstname.lastname@example.org and we will promptly send you the files via email.
Lastly, if anyone would like to place an order while we are offline, you can email us at email@example.com and we will send you an invoice through PayPal and process your order as soon as possible. Digital stamp orders can be filled via email and I can ship out rubber stamp products. If you are willing to email orders, we are more than willing to provide you with the best customer service possible to get you what you need.
We do have many exciting events and promotions planned for the coming weeks at Whimsy and we are determined to not let those plans be affected by this…let's just call it… a mess! We will continue to bring our customers new digital and rubber stamps and we will be back better than ever! Please hang in there with us, check for updates on Facebook and our Whimsy Inspirations Blog. We will post any new updates as soon as they are available.
Thank you sincerely for your continued support and patronage.